+254 723 423 158 info@dumaafrikatreks.com


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Reservation Process

Now the decision is made and we have agreed that our next safari in Kenya or Tanzania. What is the way forward? How are we going to formalize our booking or what is the procedure for confirming the trip dates? What you are needed to do is simple, follow these booking guidelines:

  • Legal names confirmation as they appear in your passports
  • Names of the credit card holder
  • Credit card billing contacts and mobile number
  • Credit card specification either Master Card or Visa
  • Your credit card number
  • Send through different the email card expiry dates and the three-code digit found at the back of the card.
  • Upon the receiving of your full information, the safari reservation process will begin.
  • The 1/3 amount is needed for confirmation and the balance will be due 90 days before departure.
  • The trip approval and confirmation details will be sent via invoice or confirm itinerary and trip authorization.
  • After the authorization is signed Kenya Tanzania. Com will send your safaris preparation kit.

Amount deposits, Balance due dates and special offers

How much money is required for a successful safari?

After confirmation you need to deposit 1/3 of the money but if your safari is less than 90 days full payment is needed. Moreover, after depositing the price is locked in.

What is the right time to make the final payment?

The final payment is needed to be performed 90 days before the departure.

What if I finalized may full payment early will I get a discount?

About that, you need to consult the experts for more detailed and elaborate information. There are several factors we consider before giving any discount for instance, how early the payment was transacted, group size, number of parts and reserves you are planning to visit,  the duration you are planning to stay on safari.

Does your company offer special rates for kids?

Let say, children below 11 years travel at a 70% rate of the adults if they will be sharing a room with two adults who have fully paid. However, if the kid shares a room with one fully paid adult or another child the full adult rate is applied.

What is the meaning of Single Room Supplement (SRS)?

It is when a traveller chooses to pay for an individual room. This is a sub-charge because our rule is that one room for two individuals.

Is it possible to do any credit card transaction through the phone?

Of course, yes, it is allowed and we can take your credit card transaction details via the mobile.

Is there any policy I should know about?

Termination policy

After a trip has been confirmed and approved, cancelling it will cost you a certain fee. Therefore, it is good to be certain before planning any safari. You will be a charge because the planners and administrators put a lot of efforts and resource to make your dream come true.

We follow certain procedures and there are conditions we follow upon the receipt of a written notice confirming that an individual is cancelling the trip. These includes

Within a 90 day period before departure- the initial deposit is not refundable, but the good news is your money will not go in vain because we will be retained as a future credit. This means that you can use that amount to book another safari within 12 months starting from the cancellation date.

89 to 45 days before departure-, you will be refunded but it will be 33% less than the initial amount.

Below 45 days, prior departure- there is no refund.

Special note, airfares are not refundable at all.